Desktop Support Specialist

2 giorni fa


San Giorgio di Piano, Emilia-Romagna, Italia JM Huber Corporation A tempo pieno
About the Role

We are seeking a skilled Desktop Support Analyst to join our IT team at JM Huber Corporation. As a key member of our team, you will provide first-level and second-level technical support to our end-users, ensuring seamless operation of our hardware and software systems.

Key Responsibilities
  • Provide on-site and remote technical support for hardware, software, and application issues.
  • Use our ticketing system to document incidents and service requests, following our standard operating procedures.
  • Perform troubleshooting, root cause analysis, and problem resolution for technical issues related to hardware, Windows 10, Microsoft Office 365 Applications, network connectivity, and Virtual Desktop technologies.
  • Install, upgrade, and configure software and hardware as needed, ensuring timely completion of projects.
  • Support the development of our IT Knowledge Base by submitting internal process documents and End User guides.
  • Communicate with stakeholders and IT management regarding service provision and outages.
Requirements and Qualifications
  • High School Diploma or equivalent, with 3+ years of experience in IT support.
  • Extensive knowledge of desktop hardware, software applications, operating systems, and network connectivity.
  • Experience working with executives and C-suite in an IT support capacity.
  • Advanced Windows Desktop OS knowledge, with expertise in Active Directory, Network Essentials, SCCM, and Office 2016.
  • Solid understanding of mobile and tablet device troubleshooting and configuration skills (iOS and Android).
  • Excellent knowledge of Microsoft Office productivity programs.
  • Basic experience supporting Audio and Video conferencing technologies.
  • Strong knowledge of service desk applications and associated operations.
  • Fluent language skills in English and Italian.
  • Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem-solving skills.


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