Customer Quality Specialist

1 settimana fa


Monza, Lombardia, Italia Poltrona Frau A tempo pieno

About the Role

The Customer Quality Specialist will join the Poltrona Frau Quality team and will report directly to the Quality Manager. The ultimate goal is to increase Customer satisfaction by ensuring that all Customer-related activities are executed with excellence.

Main Responsibilities

  • Support the Customer Service team in resolving Customer complaints, collaborating with other Departments for resolution.
  • Analyze Customer-related data and develop statistical reports to identify trends and areas for improvement.
  • Work closely with Planning and Production units to define corrective actions to solve Customer issues.
  • Collaborate with Supplier Quality to manage Customer claims caused by external suppliers.
  • Visit Poltrona Frau and Dealer Showrooms to collect Voice of Customer feedback.
  • Understand Customer expectations and needs to foster a Customer-centric mindset within the company.
  • Prepare Customer Satisfaction Surveys and analyze Customers' feedback.
  • Support in developing and monitoring Field Tests activities.

Requirements

  • Hold a Degree in Engineering or similar education.
  • At least 2 years of experience in Quality or Customer-related roles, with previous experience in roles with direct contact with Customers being a plus.
  • Experience in international contexts in the Design/Luxury sector is a preferred requirement.

Key Skills

  • Curiosity to understand Customer needs and expectations in the Luxury market.
  • Data analysis and statistical aptitude.
  • Knowledge of basic quality tools and core principles.
  • Continuous improvement mindset.
  • Excellent verbal and written communication skills.
  • Start-up approach.
  • Good interpersonal skills.
  • Good English knowledge, with knowledge of a second language being a preferred requirement.
  • Interest in Design.
  • Availability to business trips is required.


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Customer Quality SpecialistThe Cassina Quality team is seeking a skilled professional to join their ranks as a Customer Quality Specialist. This role will be responsible for ensuring customer satisfaction by analyzing customer-related data, developing statistical reports, and working closely with planning and production units to resolve customer issues.Main...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Customer Quality SpecialistThe Cassina Quality team is seeking a skilled Customer Quality Specialist to join their ranks. As a key member of the team, you will be responsible for ensuring the highest level of customer satisfaction through effective quality management and customer-centric initiatives.Main ResponsibilitiesThe ideal candidate will have a strong...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Customer Quality SpecialistThe Cassina Quality team is seeking a skilled Customer Quality Specialist to join their ranks. As a key member of the team, you will be responsible for ensuring customer satisfaction and driving quality improvements across all customer-related activities.Main ResponsibilitiesThe ideal candidate will have a strong background in...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Customer Quality SpecialistThe ideal candidate will join our Quality team and report directly to the Quality Manager. The main goal is to increase customer satisfaction by ensuring all customer-related activities are handled efficiently.Main ResponsibilitiesThe Customer Quality Specialist will be involved in the following activities:Support the Customer...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Customer Quality SpecialistThe ideal candidate will join our Quality team and report directly to the Quality Manager. The main goal is to increase customer satisfaction by ensuring all customer-related activities are handled efficiently.Main ResponsibilitiesThe Customer Quality Specialist will be involved in the following activities:Support the Customer...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Key Responsibilities The Customer Quality Assurance Specialist will be an integral part of the Poltrona Frau Quality team, reporting directly to the Quality Manager. This role focuses on enhancing Customer satisfaction through various Customer-centric initiatives. Main Duties The selected candidate will engage in the following activities: Assist the...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Responsibilities The Customer Quality Assurance Specialist will be part of the Poltrona Frau Quality team and will report directly to the Quality Manager. This role is focused on all Customer-related initiatives within the team, aiming to enhance Customer satisfaction. Main Activities The individual in this position will engage in the following key...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Responsibilities The Customer Quality Assurance Specialist will be an integral part of the Poltrona Frau Quality team, reporting directly to the Quality Manager. This role focuses on enhancing Customer satisfaction through various Customer-related initiatives. Main Responsibilities The selected candidate will engage in the following key activities: ...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Customer Quality SpecialistThe ideal candidate will be responsible for ensuring customer satisfaction by analyzing customer-related data, developing statistical reports, and working closely with the planning and production units to resolve customer issues. The role requires a strong understanding of customer needs and expectations, as well as excellent...

  • Quality Specialist

    2 settimane fa


    Monza, Lombardia, Italia Adecco Italia A tempo pieno

    Job Title: Quality SpecialistAdecco Italia is seeking a Quality Specialist to join our team in Monza. As a Quality Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Conduct quality audits and inspections to ensure compliance with regulatory requirements and company standards.Develop and implement...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    About the RoleThe Customer Quality Specialist will join the Poltrona Frau Quality team and report directly to the Quality Manager. The primary goal is to increase customer satisfaction by managing all customer-related activities within the team.Main ResponsibilitiesSupport the Customer Service team in resolving customer complaints, collaborating with other...


  • Monza, Lombardia, Italia Adecco Italia A tempo pieno

    Quality Assurance Operations SpecialistAdecco Italia is seeking a Quality Assurance Operations Specialist for a leading multinational company in the chemical and pharmaceutical industry.Job SummaryThe successful candidate will support the Quality Assurance Operations Team Leader in ensuring the quality of products and processes, conducting investigations on...


  • Monza, Lombardia, Italia Adecco Italia A tempo pieno

    Quality Assurance Operations SpecialistAdecco Italia is seeking a Quality Assurance Operations Specialist for a leading multinational company in the chemical and pharmaceutical industry.Job SummaryThe successful candidate will support the Quality Assurance Operations Team Leader in ensuring the quality of products and processes, conducting investigations on...


  • Monza, Lombardia, Italia Adecco Italia A tempo pieno

    Quality Assurance Operations SpecialistAdecco Italia is seeking a Quality Assurance Operations Specialist to join our team. As a Quality Assurance Operations Specialist, you will be responsible for supporting the Quality Assurance Operations Team Leader in ensuring the quality of products and processes.Key Responsibilities:Verify documentation and other...


  • Monza, Lombardia, Italia Nettowork Srl A tempo pieno

    About Nettowork SrlNettowork Srl is a leading Italian company established in 2016, specializing in providing customized services to meet the needs of its clients.Our team consists of experienced consultants who work closely with clients to ensure a smooth collaboration.Job Position: Quality Assurance SpecialistWe are seeking a Quality Assurance Specialist to...


  • Monza, Lombardia, Italia Randstad Italia spa A tempo pieno

    Job Title: Quality Assurance SpecialistRandstad Italia spa is seeking a Quality Assurance Specialist to join their team in Monza. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of products and services in a pharmaceutical company.Key Responsibilities:Conduct batch record reviews to ensure compliance with procedures and...


  • Monza, Lombardia, Italia Randstad Italia spa A tempo pieno

    Job Title: Quality Assurance SpecialistRandstad Italia spa is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Conduct quality audits and inspections to ensure compliance with...


  • Monza, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Quality Assurance Operations SpecialistAt Thermo Fisher Scientific, we're dedicated to making a difference in the world by helping customers find cures for cancer, protecting the environment, ensuring food safety, and delivering COVID-19 solutions. As a world-class leader in serving science, we're seeking a Quality Assurance Operations Specialist to join our...


  • Monza, Lombardia, Italia Adecco Italia A tempo pieno

    Job Title: Quality Assurance SpecialistAdecco Italia is seeking a Quality Assurance Specialist for a leading multinational company in the chemical and pharmaceutical industry.Job Summary:We are looking for a highly motivated and detail-oriented Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the...


  • Monza, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Job Title: Quality Specialist IIThermo Fisher Scientific is seeking a highly skilled Quality Specialist II to join our team. As a Quality Specialist II, you will play a critical role in ensuring the quality of our pharmaceutical products.Responsibilities:Ensure that all production activities are conducted in accordance with current US GMP, EU GMP, and...