Cassina Customer Quality Specialist

7 giorni fa


Monza, Lombardia, Italia Poltrona Frau A tempo pieno
Customer Quality Specialist

The ideal candidate will join our Quality team and report directly to the Quality Manager. The main goal is to increase customer satisfaction by ensuring all customer-related activities are handled efficiently.

Main Responsibilities

The Customer Quality Specialist will be involved in the following activities:
  • Support the Customer Service team in resolving customer complaints, collaborating with other departments for resolution;
  • Analyze customer-related data and develop statistical reports;
  • Work closely with Planning and Production units to define corrective actions to solve customer issues;
  • Collaborate with Supplier Quality to manage customer claims caused by external suppliers;
  • Visit Cassina and Dealer Showrooms to collect Voice of Customer;
  • Understand customer expectations/needs and use them as a base to foster a customer-centric mindset within the company;
  • Prepare Customer Satisfaction Survey and analyzing customers' feedbacks;
  • Support in developing and monitoring Field Tests activities.

Requirements

The ideal candidate should have a Degree in Engineering or similar education and at least 2 years of experience in Quality or Customer-related roles. Previous experience in roles with direct contact with customers will be considered a plus. Having gained experience in international contexts in the Design/Luxury sector will be considered a preferred requirement.

Key Skills

The ideal candidate should have the following skills:
  • Curious to understand customer needs and expectations (Luxury market-level);
  • Data analysis and statistical aptitude;
  • Knowledge of basic quality tools and core principles;
  • Continuous improvement mindset;
  • Excellent verbal and written communication;
  • Start-up approach;
  • Good interpersonal skills;
  • Good English knowledge (knowledge of a second language will be considered a preferred requirement);
  • Interest in Design;
  • Availability to business trips is required.


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