Customer Service Specialist
3 settimane fa
As a Customer Service Specialist at The Sherwin-Williams Company, you will be based at our Production site in Pianoro, Bologna, and provide customer service support and technical guidance to internal and external customers for the International Market.
Key responsibilities include:
- Receiving customer orders via various channels, entering and adjusting orders, and resolving customer inquiries and complaints.
- Ensuring timely entry of all orders into the ERP system.
- Providing positive influence on the team and arranging backup in case of holiday leave.
- Assisting with reviewing and coordinating customer service activities, including shipping, plant schedules, inventory levels, and sales activities.
- Identifying customer issues that require escalation to management.
- Developing and reviewing correspondence and documentation related to customer interactions.
Requirements include:
- At least 2 years of progressive B2B customer service experience.
- Order management experience.
- Excellent communication skills.
- Proficiency in AS400 and ERP systems.
- Fluency in Italian and English.
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