Customer Service Manager Italy Position
3 settimane fa
We are seeking a Customer Service Manager to join our team in Italy. The ideal candidate will have a strong background in customer service and team management, with a proven track record of delivering excellent customer experiences. Our customer-centric approach and commitment to innovation make us a leader in the industry, and we're looking for a talented individual to help us continue to grow and succeed.
Key Responsibilities:
We are looking for a highly skilled and experienced Customer Service Manager to lead our customer service operations in Italy. The successful candidate will be responsible for overseeing all aspects of the customer service experience, including troubleshooting processes and procedures, and implementing improvements to customer service quality. Additional responsibilities will include defining and implementing new effective processes for customer service representatives, monitoring and reviewing processes for ways to make procedures more time and cost-effective, and developing and implementing market-oriented & project-related activities to support business objectives.
Requirements:
To be successful in this role, the candidate will need to have a degree in Engineering, at least 8 years of experience in customer service, and 3 years of experience in a leadership position. Strong knowledge of End-to-End business processes with customer service is essential, as is proficiency in MS Office applications. APICS, Customer Relations Management, and Basics of Finance qualifications and certifications are highly desirable. Fluency in English is required, and knowledge of other languages is considered a plus. The ideal candidate will also have strong problem-solving and analytic skills, as well as the ability to travel among Italian sites/plants (almost 30% of travel).
Our Company:
At Aliaxis, our purpose is to provide solutions to global water challenges and accelerate the transition to clean energy. We are a customer-focused, innovative provider of safe and sustainable solutions for our customers' needs in building, infrastructure, and industry segments. Our manufacturing, supply-chain, and distribution centers reach across Europe, and we provide services and support to the Middle East and Africa to fulfill customer expectations. We are a leader in solutions and build healthier and more sustainable cities, with smarter and more efficient agriculture and infrastructure, improving the quality of life around the world.
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