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Field Service Coordinator

2 mesi fa

Monza, Lombardia, Italia Alfa Laval A tempo pieno

About Alfa Laval

Alfa Laval is a Swedish multinational company with a rich history of innovation and customer-centric approach. With over 100 years of experience in Italy, we have established a strong presence in the market, offering a wide range of products and services to our customers.

Our Mission

At Alfa Laval, our mission is to accelerate success for our customers, people, and planet. We strive to be a leader in the industry by providing sustainable solutions that address the world's most pressing challenges.

The Role

We are seeking a highly skilled and motivated Field Service Coordinator to join our team in Monza. As a Field Service Coordinator, you will be responsible for planning and executing field service activities, ensuring optimal service response and customer satisfaction.

Key Responsibilities

  • Plan and coordinate field service activities to ensure timely and efficient execution
  • Evaluate the necessary skills and knowledge to execute the requested service
  • Make and confirm appointments with customers
  • Ensure an optimized service response and customer satisfaction
  • Make reporting of field activity and technical reports
  • Verify the ordered spare parts delivery for the field service job
  • Manage all post-op issues

Requirements

  • Technical Diploma or Bachelor's degree in a relevant field
  • Strong knowledge of mechanical and automation systems
  • Excellent troubleshooting and problem-solving skills
  • Good knowledge of Microsoft Windows environments and Office package
  • Excellent communication and interpersonal skills

What We Offer

As a Field Service Coordinator at Alfa Laval, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the company's mission to accelerate success for our customers, people, and planet.