Software Quality Assurance and Technical Support Specialist
2 mesi fa
Location: Italy
JOB OVERVIEW
We are seeking a dedicated and customer-focused Software Technical Support Engineer to become a vital part of our dynamic international support team.
The ideal candidate will possess a robust understanding of software troubleshooting alongside exceptional problem-solving capabilities, enabling them to work autonomously as well as collaboratively to provide top-notch support to our clientele.
KEY RESPONSIBILITIES- Deliver technical assistance to clients through various communication channels.
- Diagnose and resolve software-related issues promptly and effectively.
- Maintain comprehensive documentation of customer inquiries and solutions.
- Refer complex problems to the relevant teams for further investigation.
- Collaborate with product development teams to identify and rectify software bugs.
- Keep abreast of the latest software updates and releases.
- Exhibit a positive and professional demeanor when engaging with customers.
- A portfolio showcasing software technical support capabilities.
- A Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- A minimum of 2 years' experience in software technical support roles.
- Proficient in software troubleshooting and adept at problem-solving.
- Strong communication and interpersonal skills.
- Ability to work independently as well as part of a collaborative team.
- Familiarity with agile methodologies and tools.
- Commitment to delivering high-quality customer support.
- Experience with product management tools and methodologies (e.g., Scrum, Jira, Confluence).
- Professional proficiency in English.
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