Software Quality Assurance and Technical Support Specialist

2 mesi fa


Roma, Lazio, Italia Fincantieri A tempo pieno
Software Quality Assurance and Technical Support - Fincantieri NexTech
Location: Italy
JOB OVERVIEW

We are seeking a dedicated and customer-focused Software Technical Support Engineer to become a vital part of our dynamic international support team.

The ideal candidate will possess a robust understanding of software troubleshooting alongside exceptional problem-solving capabilities, enabling them to work autonomously as well as collaboratively to provide top-notch support to our clientele.

KEY RESPONSIBILITIES
  • Deliver technical assistance to clients through various communication channels.
  • Diagnose and resolve software-related issues promptly and effectively.
  • Maintain comprehensive documentation of customer inquiries and solutions.
  • Refer complex problems to the relevant teams for further investigation.
  • Collaborate with product development teams to identify and rectify software bugs.
  • Keep abreast of the latest software updates and releases.
  • Exhibit a positive and professional demeanor when engaging with customers.
QUALIFICATIONS
  • A portfolio showcasing software technical support capabilities.
  • A Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • A minimum of 2 years' experience in software technical support roles.
  • Proficient in software troubleshooting and adept at problem-solving.
  • Strong communication and interpersonal skills.
  • Ability to work independently as well as part of a collaborative team.
  • Familiarity with agile methodologies and tools.
  • Commitment to delivering high-quality customer support.
  • Experience with product management tools and methodologies (e.g., Scrum, Jira, Confluence).
  • Professional proficiency in English.


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