Business Process Optimization Specialist
3 giorni fa
As a Business Process Optimization Specialist at Kardex, you will be responsible for optimizing and monitoring processes related to customer order processing, shipping, and returns. Your tasks will include processing complex orders from customers, resolving order/delivery issues, and tracking system updates. You will also act as a liaison between customers, production, and distribution departments, analyzing and summarizing reports related to customer inquiries, sales trends, and delivery/service problems.
Key responsibilities include:
- Processing complex orders and resolving order/delivery issues
- Tracking system updates and ensuring accuracy
- Acting as liaison between customers, production, and distribution departments
- Analyzing and summarizing reports related to customer inquiries and sales trends
Requirements include:
- Experience in customer service and sales backoffice operations
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Proficiency in Italian and English is required, with a strong emphasis on local language skills.
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