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Service Engineer for Advanced Equipment

2 mesi fa

Milano, Lombardia, Italia APPLIED MATERIALS A tempo pieno

Applied Materials is a prominent American multinational corporation headquartered in Silicon Valley, California, specializing in cutting-edge industrial machinery, services, and software solutions for the semiconductor industry, including microchips, flat displays, and solar cells.

We are currently seeking a Field Service Engineer to provide exceptional support to our customers and internal teams, ensuring optimal performance of our advanced equipment.

Key Responsibilities:

  • Operate with minimal supervision, adhering to established company protocols.
  • Oversee equipment performance and manage spare parts inventory.
  • Execute and ensure timely preventative and corrective maintenance.
  • Assist in troubleshooting and resolving technical issues with equipment.
  • Diagnose and address hardware problems using software and process data as necessary.
  • Conduct upgrades and retrofits on existing equipment.
  • Ensure adherence to maintenance procedures and checklists for both corrective and preventive tasks.
  • Implement correct methodologies and procedures in line with company and customer quality standards.
  • Proactively identify and respond to equipment issues and escalations.
  • Engage and communicate effectively with company stakeholders.
  • Participate in both internal and customer-facing meetings.
  • Support management in the operation of site service business within assigned scope.
  • Assist field management in setting and achieving objectives for the designated account.
  • Keep management informed about customer perceptions of system performance.
  • Take initiative to prevent and resolve customer-related issues.
  • May initiate projects aimed at reducing costs or enhancing equipment uptime.
  • Flexibility to work shifts based on assignment requirements.
  • Willingness to travel as needed.

Soft Skills:

  • Professional interaction with colleagues and clients.
  • Effective communication and presentation of technical content during meetings.
  • Team-oriented with a strong customer service focus.
  • Data-driven and objective approach to problem-solving.
  • Ability to plan and prioritize work tasks efficiently.
  • Strong communication skills within a global organization.
  • Ability to explain technical information clearly within the team and to the broader network of experts.

Computer Skills:

  • Essential: Proficiency in Outlook and MS Office (Excel, PowerPoint, etc.).
  • Preferred: Advanced software skills, industrial automation knowledge, problem-solving through software analysis, software coding, server administration, and computer analysis.

Education: Technical Diploma or University Degree required.

QualificationsEducation:Technical Diploma (Required)Skills/Certifications:Languages: English (Required)Years of Experience:2 - 4 YearsWork Experience:Additional InformationShift:Exempt (Italy)Travel:Yes, 10% of the TimeRelocation Eligible:NoReferral Payment Plan:None

Applied Materials is an Equal Opportunity Employer committed to fostering diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.