Guest Experience Coordinator

1 settimana fa


Castelnuovo Berardenga, Toscana, Italia Relais & Châteaux A tempo pieno
Job Description

Job Title: Head of Accommodation Department

Job Summary:

We are seeking a highly motivated and experienced professional to join our team as Head of Accommodation Department at Relais & Châteaux. As a key member of our team, you will be responsible for ensuring the smooth operation of our accommodation services, providing exceptional guest experiences, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Guest Services: Manage and coordinate all aspects of guest services, including room assignments, check-in and check-out procedures, and guest requests.
  • Reservations: Handle all reservations, including direct bookings, phone and email inquiries, and online bookings through our channel manager and sales channels.
  • Front Office Operations: Supervise and coordinate the front office team, ensuring efficient and effective operation of the front desk, including managing guest complaints and issues.
  • Communication: Maintain excellent communication with guests, colleagues, and external partners, ensuring seamless coordination and resolution of guest requests and issues.
  • Quality Control: Monitor and maintain high standards of quality in all aspects of guest services, ensuring that our hotel meets the expectations of our guests and the Relais & Châteaux brand.

Requirements:

  • Experience: At least 2 years of experience in a similar role in a 4/5-star hotel or Relais & Châteaux property.
  • Language Skills: Excellent command of spoken and written English and a second language; knowledge of a third language is a plus.
  • Skills: Strong communication, interpersonal, and organizational skills; accuracy, analytical skills, and aptitude for problem-solving; flexibility and spirit of adaptation; maximum commitment and sense of responsibility.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your experience and qualifications.
  • Benefits: A range of benefits, including room and board, company-owned housing utilities, and access to hotel services.
  • Training and Development: Opportunities for internal training and development, including Relais & Châteaux's HR circuit insertion plan and Relais Team by Relais & Châteaux program.
  • Welfare and Well-being: A comprehensive welfare and well-being program, including assistance with company physician and preventive health services.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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