IT Support Specialist

10 ore fa


Florence, Toscana, Italia BCIC Swiss A tempo pieno
IT Support Specialist Job Description

We are seeking a highly skilled IT Support Specialist to join our team at BCIC Swiss GmBH in Florence, Italy.

Key Responsibilities:

  1. Provide first/second level contact and problem resolution for customer issues.
  2. Collaborate with third-party vendors to address complex AV problems when required.
  3. Maintain effective communication with customers regarding issue status and resolutions.
  4. Maintain ticket updates for all reported incidents.
  5. Install, upgrade, and provide support for various operating systems, including Windows XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, along with applications like Cisco Jabber.
  6. Basic knowledge of the Mac operating system to assist Apple PC users.
  7. Handle printer and computer hardware installation, upgrades, and troubleshooting.
  8. Perform routine maintenance on computers, laptops, and printers.
  9. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
  10. Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
  11. Possess broad IT experience with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
  12. Be adaptable and work effectively in a project-based environment.
  13. Perform any other duties as assigned.

Requirements:

  1. Need native candidate who has an Italian passport.
  2. Good knowledge about computers/IT.
  3. Need updated English CV.
  4. Couple of years of experience in a related field.
  5. Immediate joining.

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