IT Support Specialist
10 ore fa
We are seeking a highly skilled IT Support Specialist to join our team at BCIC Swiss GmBH in Florence, Italy.
Key Responsibilities:
- Provide first/second level contact and problem resolution for customer issues.
- Collaborate with third-party vendors to address complex AV problems when required.
- Maintain effective communication with customers regarding issue status and resolutions.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, and provide support for various operating systems, including Windows XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, along with applications like Cisco Jabber.
- Basic knowledge of the Mac operating system to assist Apple PC users.
- Handle printer and computer hardware installation, upgrades, and troubleshooting.
- Perform routine maintenance on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
- Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
- Possess broad IT experience with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
- Be adaptable and work effectively in a project-based environment.
- Perform any other duties as assigned.
Requirements:
- Need native candidate who has an Italian passport.
- Good knowledge about computers/IT.
- Need updated English CV.
- Couple of years of experience in a related field.
- Immediate joining.
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