Technical Support Specialist

3 ore fa


Florence, Toscana, Italia Alstom A tempo pieno
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Alstom. As a key member of our Services Signalling Business Unit, you will play a critical role in providing technical support to maintenance activities for our Trackside signalling products.

Key Responsibilities
  • Provide on-site and remote technical support to customers, including preventive and corrective maintenance, verifications, and repair/settings.
  • Plan, prepare, and instruct external training programs to deliver product knowledge in the area of specialization.
  • Write technical reports, plan service stock materials, and support bid teams for service quotations.
  • Collaborate with product engineering teams to define maintainability requirements and review/enhance maintenance manuals.
  • Support the development of maintenance and technical assistance plans, and provide customer feedback to improve products and meet customer needs.
Requirements
  • Bachelor's degree or Technical High School Diploma in Mechatronic or Mechanical/Electrotechnical with experience.
  • Strong knowledge of electronic design principles and methodology, as well as basic knowledge of operating systems and MS Office.
  • Capability to interpret mechanics/electrics drawings and schemes, and use test tools (oscilloscope, multimeter, etc.).
  • Drive License, necessary to drive company cars.
What We Offer

As a Technical Support Specialist at Alstom, you will have the opportunity to work on a wide range of projects, collaborate with a global team, and develop your skills and expertise in the field of signalling systems. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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