Maintenance Technical Support Specialist
3 ore fa
We are seeking a highly skilled Maintenance Technical Support Engineer to join our team at Alstom Ferroviaria SpA. As a key member of our Maintenance Operations Team, you will be responsible for providing technical support to maintenance activities on Trackside signalling products operated by our domestic and international customers.
Key Responsibilities- Perform on-site preventive/corrective maintenance, verifications, repair/settings;
- Provide technical remote support, including instruction, troubleshooting, and assistance to customers;
- Plan, prepare, and/or instruct external training programs to deliver product knowledge in the area of specialization;
- Write technical reports, plan service stock materials, and support bid teams for service quotations;
- Ensure a strong EHS mindset in all situations to assure Alstom and country safety standards;
- Provide customer feedback to improve products and meet customer needs;
- Define and implement maintenance and technical assistance plans;
- Support the service organization in defining maintenance strategies in tenders and offers;
- Cooperate with product engineering teams in Return of Experiences, definition of maintainability requirements, and support for constant review/enhancement of maintenance manuals.
- Bachelor's degree or Technical High School Diploma in Mechatronic or Mechanical/Electrotechnical with experience;
- Knowledge of electronic design principles and methodology;
- Basic knowledge of common operating systems;
- MS Office knowledge and Autocad proficiency;
- Capability to interpret mechanics/electrics drawings and schemes;
- Capability to use test tools (oscilloscope, multimeter, etc...);
- Knowledge of railways signalling systems and principles is a plus;
- Drive License, necessary to drive company cars.
- At least two years of experience in Electromechanical-Electronic companies as on-site or remote technical assistance;
- Field service on Signalling equipment is a plus.
Excellent level of Italian written and spoken, good level of English written and spoken.
Alstom is an agile, inclusive, and responsible company where diverse people are offered excellent opportunities to grow, learn, and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
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