Technical Support Specialist

4 ore fa

Florence, Toscana, Italia Alstom Gruppe A tempo pieno
Maintenance Technical Support Engineer

Alstom Gruppe is seeking a skilled Maintenance Technical Support Engineer to provide technical assistance to maintenance activities on Trackside signaling products. The ideal candidate will have a strong background in electromechanical and electronic systems, with experience in remote technical support and on-site maintenance.

Key Responsibilities:
  • Provide technical support to maintenance activities on Trackside signaling products
  • Manage warranty obligations on projects and be the technical customer interface in global service maintenance contracts
  • Plan, prepare, and instruct external training programs to deliver product knowledge in area of specialization
  • Write technical reports, plan service stock materials, and support bid team for service quotations
  • Have a strong EHS mindset to ensure Alstom and country safety standards
  • Provide customer feedback to improve products and meet customer needs
  • Definition and implementation of maintenance and technical assistance plans
  • Support service organization in defining maintenance strategy in tenders and offers
  • Cooperate with product engineering team in Return of Experiences, definition of maintainability requirements, and support for constant review/enhancement of maintenance manuals
Requirements:
  • Bachelor's degree or Technical High School Diploma in Mechatronic or Mechanical/Electrotechnical with experience
  • Knowledge of electronic design principles and methodology
  • Basic knowledge of common operating systems
  • MS Office knowledge and Autocad proficiency
  • Capability to interpret mechanics/electrics drawings and schemes
  • Capability to use test tools (oscilloscope, multimeter, etc.)
  • Knowledge of railways signaling systems and principles will be a plus
  • Drive License, necessary to drive company cars
  • Capability to perform analysis and relate information from different contexts
  • Capability to work in team and attitude to problem solving
  • Capability to work in stress and urgency conditions
Experience:
  • At least two years of experience on Electromechanical-Electronic company as on-site or remote technical assistance is desirable
  • Field service on Signaling equipment will be a plus

Alstom Gruppe is an agile, inclusive, and responsible company where diverse people are offered excellent opportunities to grow, learn, and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

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