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Pre-Sales Support Specialist
2 mesi fa
Your primary responsibility will be to manage the operational relationship with our customers, providing expert guidance and support to help them achieve their goals.
Key Responsibilities:
\u2022 Support and manage the operational relationship with our customers
\u2022 Provide high-quality and timely responses to customer requests, ensuring proper end-to-end request handling
\u2022 Coverage checks – assessing the degree to which BFI can meet the client requirements in terms of data coverage and functionality as well as providing detailed data mappings between BFIs data structures and the data formats required by clients
\u2022 Assuring and monitoring the consistency between data usage declaration reported by the customers and the internal entitlement setup
Requirements:
\u2022 A minimum of 3 years of experience and proven track record in banking operations and/or financial data industry and a strong working knowledge of Excel and PowerPoint
\u2022 Deep understanding of various financial data asset classes, strong understanding of regulatory settings in the financial industry and enthusiasm to learn about financial markets, data and technical issues around the SIX products and services
\u2022 Strong customer orientation, excellent communication and presentation skills (oral & written English). Ability to build relationships with customers and internal stakeholders both locally and globally
\u2022 Be a positive-minded, curious and motivated self-starter who can work with minimum supervision and by involving other colleagues in the wider team when required. Interest in continuous learning and development to ensure service excellence and (technical) support across our global product and data portfolio
What We Offer:
\u2022 Flexible Work Models
\u2022 Personal Development
\u2022 Agile Working Methods
If you are a motivated and customer-focused individual with a passion for financial data and operations, we encourage you to apply for this exciting opportunity.
Please note that we only accept direct applications.
Diversity is important to us, and we welcome applications from candidates with diverse backgrounds.
We look forward to hearing from you"}
