Global Customer Intelligence
5 giorni fa
Amplifon, a leading global company in hearing care solutions, is seeking a skilled Global Customer Intelligence & CRM Insights Manager to join our team. As a key player in our organization, you will be responsible for gathering, analyzing, and interpreting customer data to provide actionable insights and recommendations.
Your Key Responsibilities:- Analyze large datasets to drive business optimization and improvement
- Translate data insights into compelling recommendations for marketeers and stakeholders
- Lead regular product/pricing/revenue analyses, KPI monitoring, and reporting
- Extract data to create ad-hoc analyses for deeper business understanding
- Design and implement data flows using SQL language (Python is a plus)
- Develop and maintain business KPI dashboards from raw data
- Gather customer insights from Speech Analytics
- University Degree in Mathematics, Statistics, Engineering, or Economics
- 6-8 years of experience in working with large data sets and building statistical models and dashboards
- Advanced skills in Excel, Power BI, or other BI systems/data analysis tools
- Strong analytical skills, mathematical abilities, and business acumen
- Fluent English language skills and willingness to work with multicultural teams
Amplifon is a multinational company with a strong focus on customer care and satisfaction. We believe in investing in our people and providing opportunities for growth and development. Join our team and be part of a dynamic and multicultural environment.
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