Global Customer Intelligence Manager
3 giorni fa
About Us
Amplifon is a global leader in hearing care solutions and services, with a network of over 100,000 points of sale across 40 countries. Our mission is to empower people to live their best lives by providing innovative hearing solutions and exceptional customer care.
Job Description
We are seeking a highly skilled Global Customer Intelligence & CRM Insights Manager to join our team. As a key member of our organization, you will be responsible for gathering, analyzing, and interpreting customer data to provide actionable insights and recommendations to drive business growth.
Key Responsibilities
- Analyze large datasets to identify trends and patterns that inform business decisions
- Develop and maintain complex statistical models and dashboards to visualize customer behavior and preferences
- Collaborate with cross-functional teams to integrate customer insights into marketing strategies and product development
- Design and implement data flows to ensure data quality and integrity
- Develop and maintain business KPI dashboards to track key performance indicators
Requirements
- University degree in Mathematics, Statistics, Engineering, or Economics
- Proven experience in working with large datasets and building statistical models and dashboards
- Advanced skills in Excel, Power BI, or other BI systems/data analysis tools
- Strong analytical skills, mathematical abilities, and business acumen
- Fluent English language skills and ability to work in a multicultural environment
What We Offer
Amplifon offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent, and offer a competitive compensation package and benefits.
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