Product Quality Experience Manager

1 giorno fa

Forlì, Emilia-Romagna, Italia Technogym A tempo pieno
About the Role

We are seeking a dedicated Product Quality Experience Manager to oversee the assessment and validation of product and components that directly impact the end-user's perceived quality experience.

Key Responsibilities
  • Define customer expected perceived quality in terms of customer end-to-end experience corresponding to the brand positioning (touch, feeling, sound, look, appearance, smell)
  • Translate perceived quality objectives into development rules, specifications, and their metrics
  • Cross-functional collaboration: collaborate closely with cross-functional teams, including product development, design, marketing, and quality assurance, to address and integrate perceived quality objectives into the product development process
  • Supplier and material evaluation: evaluate suppliers and materials based on perceived quality performance criteria, conducting assessments of raw materials, components, and prototypes to ensure alignment with perceived quality design objectives
  • Validation/verification methodology development: lead the development and implementation of comprehensive validation/verification methodologies focused on assessing the perceived quality of product components, including color, appearance, texture, and design aesthetics
  • Perceived quality evaluation planning: develop test plans and protocols for perceived quality evaluation activities, including consumer panels, expert assessments, and in-house evaluations, to gather qualitative/quantitative feedback on product qualistics attributes
  • Perceived quality testing execution: oversee the execution of perceived quality testing activities, coordinating with internal teams, external partners, and research agencies to ensure accurate data collection and analysis
  • Continuous improvement: drive continuous improvement initiatives to enhance perceived quality solutions, verification methodologies, processes, and tools, incorporating best practices, emerging trends, and industry standards to optimize perceived quality experiences across product lines
  • Documentation and reporting: document perceived quality evaluation results, methodologies, and insights in clear and concise reports, presentations, and technical documentation, communicating findings to stakeholders and senior leadership
  • Training and development: provide guidance, training, and support to team members and stakeholders on perceived quality evaluation techniques, best practices, and quality standards, fostering a culture of perceived quality excellence and innovation
Requirements
  • Bachelor's or Master's Degree in Industrial Design
  • 5 years of experience in perceived quality evaluation preferably in the automotive or product design industries
  • Strong knowledge of perceived quality evaluation methodologies, techniques, and tools
  • Experience in project management, with the ability to plan, organize, and execute
  • English fluency
  • Excellent analytical, critical thinking, and problem-solving skills, with the ability to interpret complex perceived quality data and extract meaningful insights
  • Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and communicate technical concepts to non-technical audiences
  • Detail-oriented mindset, with a passion for perceived quality exploration and a keen eye for detail in product design and aesthetics

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