Medical Imaging Solutions Specialist
1 mese fa
Job Description:
As a Medical Imaging Solutions Specialist at Guerbet, you will play a critical role in providing product training and clinical support to internal and external customers. This includes delivering presentations and demos of our injectors, medical devices, and software solutions to customers and sales teams. You will also be responsible for updating clinical and scientific papers related to our products and applications to handle customer queries or complaints. Additionally, you will assist in new product launches and participate in medical congresses and conferences. Your main responsibilities will include developing training materials, organizing product knowledge and clinical application training for external customers, and ensuring customer database and CRM system updates. You will also manage technical service agreements and warranty follow-up with external partners and provide installation, troubleshooting, and technical assistance on Injectors and Software. You will work closely with the HQ Tech Services team to ensure governance and good practice in terms of training and tracking of TS KPIs.
Requirements:
- Degree qualified as a Radiographer or Biomedical Engineer
- Experience in the education of adults in complex technical information
- Previous experience in customer-relationship management role
Key Skills:
- Facilitation of Adult Learning
- Effective written and verbal communication
- Organisation and Prioritisation
- Influence and Persuasion
- Interpersonal Savvy
- Ability to understand and educate others on complex clinical information
What We Offer:
- Regional travel across responsible territory as required by the business
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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