Chief Client Success Manager

1 giorno fa


Milano, Lombardia, Italia Rgi Group A tempo pieno
Job Description

As a Chief Client Success Manager at Rgi Group, you will be responsible for ensuring the successful delivery of projects to our clients. This includes serving as the primary point of contact, building and maintaining long-term relationships, and monitoring client health and satisfaction.

Responsibilities
  • Serve as the main point of contact for assigned clients
  • Understand clients' business goals and challenges
  • Work closely with internal teams to ensure smooth execution and issue resolution
  • Manage expectations around project timelines and deliverables
Economic Accountability

You will be responsible for ensuring project milestones are achieved, correct invoicing is done, cash collection is on track, forecast quality and predictability are maintained.

Account Growth & Upselling
  • Identify opportunities for upselling or cross-selling additional software features or products
  • Collaborate with the sales team to renew contracts, expand accounts, and close new business with existing clients
Reporting & Feedback

You will provide regular reports to management on account status, including opportunities for growth, potential risks, and overall client health.

Problem Resolution

You will address client inquiries, concerns, and technical issues promptly and effectively.

Qualifications and Skills
  • Degree in Computer Science, Computer Engineering or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills
  • Experience with CRM tools (e.g., Salesforce, HubSpot) and account management software
Location and Salary

This role is based in Milan, Italy, and requires willingness to travel internationally. The estimated salary for this position is €60,000 - €80,000 per year, depending on experience.



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