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Laboratory Automation Systems Specialist

2 mesi fa


Cassina de' Pecchi, Lombardia, Italia Danaher A tempo pieno

Discover the opportunities at Beckman Coulter Diagnostics.

For over 80 years, we have been committed to enhancing and streamlining laboratory processes to advance science and healthcare. We foster an environment where diverse backgrounds, experiences, and perspectives are valued. Our culture is built on support, creativity, and the freedom to express oneself.

As part of a collaborative community within Danaher, Beckman Coulter Diagnostics is at the forefront of innovation, developing diagnostic tools that tackle significant health challenges globally.

The role involves delivering exceptional customer service while installing and maintaining diagnostic instruments and systems in various laboratory settings.

This position is fully remote, allowing you to work from home. At Beckman Coulter, we are dedicated to reimagining healthcare, one diagnosis at a time.

Key Responsibilities:

  • **System Installation:** Implement and configure Laboratory Automation systems tailored to customer specifications, collaborating with the LIS and Middleware Team.
  • **User Training:** Conduct on-site training sessions to educate customers about the product portfolio, particularly during the project startup phase.
  • **Remote Assistance:** Provide troubleshooting support for customer issues, adhering to internal protocols, and escalate to second-level support when necessary.
  • **Field Team Support:** Assist Field Service Engineers (FSE) and Field Application Specialists (FAS) in maintaining, installing, and validating laboratory systems, ensuring high customer satisfaction and retention.
  • **Critical Thinking:** Employ analytical skills to determine rapid solutions for instrument repairs.
  • **Knowledge Sharing:** Facilitate the growth of technical expertise among Field Service Engineers by managing the flow of information between European teams and local staff.
  • **Collaboration:** Work closely with Sales, Application, and Tender Departments to enhance customer solutions and processes.
  • **Project Management:** Develop project management skills within the context of installation projects.

Essential Qualifications:

  • A degree in a technical field (biomedical, instrumentation, electrical engineering, or related) or equivalent experience of 2 to 3 years.
  • Flexibility to work various shifts and travel up to 80% for service provision across the country and occasionally to other European nations.
  • Proficiency in both Italian and English, capable of conducting training and participating in discussions and international meetings.
  • Strong leadership and interpersonal skills.

Preferred Qualifications:

  • Experience in problem-solving and the ability to proactively identify solutions.
  • Solid IT knowledge, including network, server, firewall, and interface management.
  • A critical mindset supported by Danaher Business System (DBS) tools.

At Beckman Coulter Diagnostics, we are committed to creating a sustainable workforce. We recognize the advantages of flexible, remote work arrangements and are dedicated to providing fulfilling careers, regardless of the work setting. More details about remote work options will be shared during the interview process. Explore the unique challenges and flexibility that a career with Beckman Coulter Diagnostics offers.

At Danaher, we unite science, technology, and operational capabilities to accelerate the impact of tomorrow's innovations. We collaborate with clients worldwide to address their most complex challenges, crafting solutions that harness the power of science. Our global teams are pioneering advancements across Life Sciences, Diagnostics, Biotechnology, and beyond.

We value diversity and the unique perspectives that our associates, customers, and stakeholders bring to our organization.