Automation Systems Specialist
3 settimane fa
Role Overview
We are seeking a highly skilled and experienced professional to join our team as a Technical Support Specialist for Automation Systems. As a key member of our service organization, you will be responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.
Key Responsibilities
- Provide second-level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation systems
- Support our field team (FSE, FAS) to maintain, install, validate laboratory systems in the field. You will advise the team on relevant and critical technical issues ensuring strong customer satisfaction, retention rate, and warranty conversion
- Utilize critical thinking to resolve appropriate actions to rapidly repair instrumentation
- Ensure the growth of the Field Service Engineers Technical Know-How, managing the flow of technical information between the European and BU to the local team
- Collaborate actively with Sales/Application/Tender Department to improve Customer solutions and routine
- Verify the operational performance and data quality of systems to supply to our overall commercial organization
- Develop project management skills in the context of installation projects
Requirements
- Associate degree (prefer technical, biomedical, robotic, automation, or related) or at least some equivalent demonstrated experience with fluent English and Italian verbal and written skills to attend and provide trainings and participate in discussion forums and international meetings
- Willing to work different shifts/flexible hours as business needs and ability to travel and provide service in the whole country as well as periodic travel to other European countries and overnight travel
- Strong leadership and interpersonal relationship skills
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