Solution Implementation Specialist

1 settimana fa

Milano, Lombardia, Italia CoreView A tempo pieno

About CoreView

CoreView is a leading provider of Effortless M365 Security, Governance, and Administration solutions. Our end-to-end platform simplifies, unifies, and enhances the M365 admin experience, empowering organizations to turn the tide on endless tasks, deliver best practice security, and drive ROI.

As a global leader in the M365 ecosystem, we are committed to creating a diverse and inclusive global workplace, fostering a supportive environment where our team members can thrive and achieve their goals.

Job Summary

We are seeking a highly skilled Solution Implementation Specialist to join our post-sales team. This role is pivotal in maintaining and improving client relationships through superior technical and strategic support. The successful candidate will ensure a seamless transition from pre-sales to post-sales, working closely with the Pre-Sales Technical Engineer and Technology Account Manager teams.

Key Responsibilities

  • Pre to Post-Sales Transition: Ensure a smooth handover of client accounts with the Technology Account Manager team, tailoring support to meet technical and business needs.
  • Technical Role Engagement: Connect with key technical roles in client organizations for successful CoreView solution integration.
  • Client Collaboration: Join client meetings to understand requirements, showcase implementations, and set success metrics.
  • Solution Advocacy and Testing: Explain solutions to stakeholders and agree on testing protocols.
  • Independent Client Engagement: Keep in touch with clients for any clarifications or discussions.
  • Effort Estimation and Time Reporting: Estimate activity efforts and manage time effectively.
  • Adoption Monitoring and Optimization: Monitor solution adoption and identify improvement areas.
  • Growth Opportunity Identification: Look for upsell and cross-sell opportunities.
  • Professional Services Engagement: Suggest professional services to support client goals.
  • Continuous Client Engagement: Regularly check in with clients to meet their ongoing needs.
  • Product Roadmap and Training: Inform clients about new features and conduct training sessions.

Requirements

  • Experience in solution implementation or a similar post-sales role.
  • Strong technical background, especially in Microsoft 365 Admin Center, account identities, mailbox security, and SharePoint, OneDrive, and Teams security configurations.
  • Skilled in managing client transitions from pre-sales to post-sales, understanding the sales cycle and customer lifecycle management.
  • Excellent problem-solving and presentation skills.
  • Ability to collaborate across teams for a seamless customer experience.

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