Strategic Vendor Partnership Manager

3 settimane fa

Milano, Lombardia, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno

Job Opportunity: IT Sourcing Category and Vendor Manager

About the Role

We are seeking a skilled IT Sourcing Category and Vendor Manager to join our team at HITACHI ENERGY ITALY S.P.A. in Italy. As a key member of our procurement team, you will be responsible for developing and implementing strategies to align vendor services with business objectives, optimize service levels, and mitigate risks.

Key Responsibilities:

1. Vendor Relationship Management

  • Cultivate and nurture strategic relationships with IT service vendors to foster collaboration, trust, and mutual understanding.
  • Conduct regular performance reviews to assess vendor service levels, adherence to SLAs, and overall satisfaction.
  • Proactively engage with vendors to identify opportunities for service improvement and innovation.

2. Strategic Planning

  • Collaborate with senior management to define the organization's IT service vendor strategy, encompassing vendor selection, contract negotiation, and ongoing management.
  • Align vendor partnerships with the organization's long-term IT service delivery objectives and technology roadmap.
  • Maintain a comprehensive portfolio of IT service vendors, categorizing them based on criticality and impact on business operations.

3. Contract Management

  • Lead contract negotiations with IT service vendors, ensuring favorable terms and conditions that support organizational interests while mitigating risks.
  • Monitor vendor contract compliance and performance metrics to ensure adherence to SLAs and service quality standards.
  • Manage contract renewals, extensions, and terminations in accordance with organizational policies and procedures.

4. Financial Management

  • Identify cost-saving opportunities through vendor consolidation, renegotiation, or alternative sourcing strategies.
  • Provide transparent and accurate reporting of IT service vendor-related expenditures to support financial planning and decision-making.

5. Risk Management

  • Identify and assess risks associated with IT service vendor relationships, including cybersecurity threats, compliance issues, and service disruptions.
  • Implement risk mitigation strategies and contingency plans to minimize the impact of vendor-related disruptions on business operations.
  • Stay abreast of regulatory requirements and industry best practices related to IT service vendor management and compliance.

6. Performance Optimization

  • Monitor and analyze key performance indicators (KPIs) to evaluate IT service vendor performance and identify opportunities for improvement.
  • Collaborate with vendors to develop and implement performance improvement plans, driving continuous service enhancement initiatives.
  • Establish quality assurance processes to ensure the consistent delivery of high-quality IT services by vendors.

7. Stakeholder Engagement

  • Communicate effectively with internal stakeholders, including IT teams, procurement, legal, and senior management, to align IT service vendor activities with business objectives.
  • Facilitate regular meetings and governance forums to review IT service vendor performance, address issues, and escalate concerns as necessary.
  • Serve as a liaison between internal stakeholders and IT service vendors, managing expectations and resolving conflicts in a timely and professional manner.

Your background:

1. Education and Experience:

  • Bachelor's degree in Information Technology, Business Administration, or a related field. MBA is preferred.
  • Minimum of 5 years of experience in IT vendor management, procurement, or contract negotiation roles, with a focus on IT service vendors.
  • Demonstrated success in managing strategic vendor relationships and driving service improvement initiatives within a large organization.

2. Technical Skills:

  • Strong understanding of IT service delivery processes, including incident management, problem management, change management, and service level management.
  • Proficiency in contract management software, IT service management (ITSM) tools, and other systems used for vendor management and performance tracking.
  • Familiarity with ITIL, or other IT service management frameworks.

3. Soft Skills:

  • Excellent negotiation and relationship-building skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Strong analytical and problem-solving abilities, coupled with attention to detail.
  • Exceptional communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical audiences.
  • Effective leadership and team-building capabilities, with a focus on fostering a collaborative and results-oriented work environment.

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