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Security Operations Lead

2 mesi fa

Milano, Lombardia, Italia Equinix A tempo pieno

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers globally. Digital leaders leverage Equinix's trusted platform to integrate and interconnect essential infrastructure at software speed. Equinix empowers organizations to access the right locations, partners, and opportunities to scale with agility, accelerate the launch of digital services, deliver exceptional experiences, and enhance their value while supporting sustainability objectives.

A career at Equinix means collaborating on impactful work and having endless opportunities to acquire new skills and grow in diverse directions. We embrace diversity in thought and contribution and are dedicated to providing an equitable work environment that is foundational to our core values and essential to our success.

Why Equinix

We enhance the internet's performance, reliability, and efficiency. We recruit dedicated individuals who thrive on solving complex challenges and provide them with opportunities to develop new skills, explore innovative approaches, and advance in new directions. Join us and help shape the future of cloud and enterprise connectivity at one of the fastest-growing technology companies. If you aspire to contribute to a historically significant organization, we would like to connect with you.

Position Overview

Key Responsibilities

Oversee daily operations, offering support, guidance, design engineering, project planning, and management of IBX Operations Security to ensure alignment with performance goals for customer satisfaction. Collaborate with relevant stakeholders to address business security needs effectively. Manage the operation and maintenance of security systems, securing necessary support from manufacturers or suppliers.

Core Duties and Responsibilities

Efficiently manage facility maintenance for all security systems, directing and training the operations team to achieve service availability objectives of 99.999% or higher. Achieving this level of availability necessitates effective personnel management through training and a comprehensive understanding of mission-critical data center systems and their redundancy features. Supervise security systems capacity. Oversee operations team workloads to ensure timely customer service delivery. Manage quality assurance, quality control, and employee training processes to deliver high-quality outcomes and consistently meet customer expectations. Support supervisors, security engineers, and IBX site security personnel, assisting in testing, project management, and incident resolution. Maintain consistency in the administration and enforcement of Equinix security policies and standard operating procedures, while providing ongoing review, insights, and enhancements to policy documents. Provide 24/7, 365-day response to emergencies such as security system failures, alarms, customer escalations, severe weather, etc., arranging qualified backups when unavailable. Conduct timely incident and security breach investigations, communication, escalation, and remedial action plans as necessary. Collaborate closely with Research and Design teams for the development and implementation of new security technologies and the successful construction of new Equinix data centers. Manage multiple concurrent security projects and foster teamwork. Plan, coordinate, review budgets, and allocate resources to complete security projects and maintenance within the data center. Effectively manage both capital and operational expenditures while maintaining adequate business control. Provide coordination and support to Equinix Security Global Contractors. Oversee contractor work and operations to ensure compliance with Equinix's standards, KPIs, and SLAs.

Leadership Attributes

Experience in a matrix organization and global environments. Exemplifies and promotes the Equinix culture and values. Demonstrates influencing skills to achieve solutions and navigate challenging stakeholder situations.

Required Knowledge and Experience

Minimum years of experience in facility maintenance, operations, and management with a Bachelor’s degree in a relevant field or equivalent. Supervisor-level experience leading multiple trade disciplines. Comprehensive background in data center security infrastructure and networking. Operational experience with data communication issues, including physical security, resource management, capacity planning, monitoring, and performance.

Skills and Competencies

Strong analytical skills and hands-on problem-solving abilities. Detail-oriented with a heightened sense of urgency. Proficient in reading, analyzing, and interpreting blueprints and schematics, with effective written and verbal communication skills, and working knowledge of Microsoft SQL Server, Microsoft Windows Server, and Microsoft Office Suite. Strong knowledge and/or certification with security systems manufacturers such as AMAG, Software House, Loronix, Prowatch, Gallagher, Lenel, AEOS, or GE is advantageous. Ability to perform maintenance tasks and produce all necessary reports and documentation. Familiarity with common network protocols such as TCP/IP and experience in troubleshooting networks, including LAN and WAN. Capability to work independently and manage multiple projects and priorities. Understanding of test equipment (e.g., Bert testing, cable analyzers, Sniffer).

What We Offer

A competitive salary and a company culture that values commitment, respect, and enjoyment at work, along with the opportunity to make a significant impact in a rapidly growing company that maintains a pioneering spirit.

Equinix is committed to ensuring that our employment process is accessible to all individuals, including those with disabilities. If you are a qualified candidate and require assistance or accommodation, please inform us.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.