Operations Team Lead
3 settimane fa
About the Role
The Team Lead Operations will play a pivotal role in Scaling Scalapay\'s operational success by empowering teams with the necessary tools and resources to deliver exceptional customer experiences and drive merchant growth.
Key Responsibilities
- Team Management: Lead a high-performance team, fostering a collaborative culture, and guiding them in solving complex operational challenges.
- Performance Optimization: Measure and enhance team performance on a weekly basis, ensuring continuous improvement and target achievement.
- Operational Enablement: Ensure operational teams have the necessary tools and resources to serve customers and merchants effectively.
- Product Vision: Own the product vision, strategy, and roadmap for your team, prioritizing outcomes over outputs.
- Collaboration: Work closely with designers and engineers to explore problems and build confident, feasible, and effective solutions.
Desired Skills
- Curiosity: A keen interest in product development, technology, finance, and business growth.
- Leadership: Excellent at guiding and motivating an Agile team, even without formal authority.
- Communication: Effective at building relationships, empathizing with stakeholders, and communicating ideas clearly and concisely.
- Problem-Solving: Experienced in using diverse discovery techniques and Agile methodologies.
- Data-Driven: Makes informed decisions based on data and merchant feedback.
- Adaptability: Quick to adapt to requirements across multiple business areas.
Requirements
- 4-8 years of experience in an Operations vertical, including working as a Team Lead.
- Experience working with international and/or remote/distributed teams.
- Familiarity with startup or scale-up environments.
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