IT Manager

1 settimana fa

Bolzano, Trentino-Alto Adige, Italia Aman A tempo pieno

Job Summary

The IT Manager at Aman is responsible for the smooth operation of our computer systems, ensuring they meet the company's requirements, specifications, costs, and timelines. This role involves supervising the implementation of our computing needs and managing the maintenance of various systems, including computers, printers, internet connections, and audio/visual systems.

Key Responsibilities

  1. Operational Efficiency: Manage the day-to-day activities of the IT function to ensure maximum operating efficiency.
  2. Incident Resolution: Engage with vendors and the IT team to identify, diagnose, and resolve all business systems incidents and problems.
  3. Vendor Management: Develop and maintain relationships with technical vendors, 3rd party business partners, and service providers to ensure they perform to service obligations.
  4. Compliance and Security: Ensure compliance with all corporate policy and procedures, as well as legal requirements related to hardware and software installation, use, and licensing agreements.
  5. System Maintenance: Install and test corporate-approved program changes to the hotel computer system(s) and perform local systems backup to ensure all critical data is protected and functional.
  6. System Knowledge: Understand all standards and customized features and functions of the hotel front office systems, point of sale systems, and other systems, including system security, system reports, manager functions, system utilities, and user functions.
  7. Fire Protection and Power Requirements: Ensure that the computer room fire protection, temperature control, and power requirements meet the company's security specification.
  8. User Access and Security: Control all user IDs, passwords, and security parameters.
  9. Emergency Procedures: Establish documents, test, and communicate appropriate emergency procedures to follow when the hotel computer system(s) are inoperable.
  10. Collaboration and Training: Work closely with the Engineering department to ensure the proper maintenance of all in-room technology and create training programs and resources to educate staff on the utilization of IT systems and tools.
  11. Guest Support: Assist hotel guests with technical requirements and issues.
  12. Reporting and Availability: Adhere to Corporate IT instructions and provide reports on a timely basis, ensuring that all critical systems are available 24 hours a day.

Requirements

  1. Education: Bachelor's degree in fields related to IT.
  2. Experience: Five years' experience in the field, with previous experience in hospitality preferred.
  3. Language Skills: Good command of English and Italian, both verbal and written.
  4. Technical Skills: Fluent in a variety of software and hardware programs with recent training and experience.
  5. Additional Skills: Experience with phone systems, Wi-Fi hardware, and daily use of office tools such as printers and AV equipment.

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