Customer Success Manager

3 settimane fa


Milano, Lombardia, Italia Market Pay A tempo pieno
About Market Pay

Market Pay is a French fintech company founded in 2016. We design and provide omnichannel and international payment solutions for retailers and e-tailers. Our mission is to support the growth of retailers through our extensive range of solutions that reinvent the customer experience.

Key Responsibilities
  • Lead the post-sale engagement, retention, and growth of our customers
  • Support the expansion of our customers and support new revenue streams
  • Build and foster relationships with decision-makers in business, product, engineering, finance, IT, and other departments of the customer organization
  • Formulate regular customer success plans with customers, including KPIs and objectives
  • Lead customer governance, performing regular business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, customer satisfaction, and operation activities
Requirements
  • 5 years' higher education, business school, or subsidiary business/management faculty
  • 2-3 years' experience in customer account management with a commercial dimension
  • Fluent English and French, perfectly written and spoken
  • Ability to demonstrate empathy and active listening skills
  • Good skills in communication and ability to work as part of a team
  • Ability to build a relationship of trust with customers and find solutions, even in complex situations
What We Offer
  • Attractive remuneration: fixed salary + target-based variable and benefits
  • Up to 3 days' remote working per week (role based in Paris)
  • €200 sustainable mobility package
  • €150 culture vouchers
  • Nursery places
  • €550 in CESU vouchers
  • Up to €400 reimbursed for travel
  • A super CSE (sports, cinema tickets, vacation vouchers, Christmas shopping vouchers...)
  • The chance to take part in sports and charity events
  • Regular company evenings to relax with colleagues and get to know each other

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