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Channel Experience Coordinator

1 settimana fa

Milano, Lombardia, Italia Sky A tempo pieno

La posizione di Digital Care Specialist presso Sky Italia richiede un individuo motivato e capace di lavorare in team. Le attività comprendono la gestione e la presidenza dell'evoluzione dei canali digitali (Assistenza, My Sky App, My Sky Web e My Account) con l'obiettivo di migliorare l'esperienza del cliente e aumentare la soddisfazione.

Le responsabilità principali includono:

  • Definire e sviluppare la strategia digitale per supportare il cliente.

  • Lavorare in team per definire l'esperienza del cliente sui touchpoint digitali.

  • Seguire il rilascio di evolutive e progettualità con impatto sui canali.

  • Effettuare le verifiche pre-rilascio.

  • Monitorare le performance e i KPI di canale.

  • Presentare i risultati ottenuti agli stakeholder interni.