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Enterprise Account Manager

2 mesi fa


Bardi, Emilia-Romagna, Italia Esw A tempo pieno
About the Role

We are seeking a highly skilled and experienced Enterprise Account Manager to join our team at ESW. As a key member of our sales team, you will be responsible for developing and driving the account strategy for our Enterprise customers in Europe.

Key Responsibilities
  • Monitor and review customer forecasts, trends, and KPIs, communicating the relevant impact to internal partners with the corporate service team.
  • Monitor overall performance to contract, SLA, KPI on revenue margin, key business programs, and customer projects.
  • Ensure we are bringing to our customers the optimum solutions and programs to increase revenue.
  • Interact with subject matter experts and facilitate meetings to showcase all aspects of the ESW solution.
  • Give input to the roadmap of strategic programs and improvement initiatives with the customer which are delivered by the corporate team in Dublin.
  • Direct regional partner relationships and work closely with our partners to support their sales of the ESW product.
  • Develop a full understanding of the market and construct effective sales strategies and value propositions.
  • Become an authority on the customer's industry and business.
  • Own all critical communication with the customer, providing updates on SLA performance, key programs, and solution schedules.
Requirements
  • Excellent relationship building and influencing skills, with both external and internal partners.
  • Knowledge of how to manage customer expectations and set realistic goals with customers and internal service functions.
  • Strong commercial skills, with ability to present and negotiate contractual and commercial terms and conditions.
  • Ability to perform financial and numerical analysis.
  • Detailed knowledge of the online retail sector within Italy, with existing relationships at decision maker level within organisations.
  • e-commerce process expertise, with a full understanding of the B2C sector, particularly regarding the customer experience and key obstacles within cross border trade.
  • Strong analytical, communication, and negotiation experiences, with a high degree of persistence and resolve to achieve targets.
  • Experience of leading planning workshops with Customers to define future roadmap schedules for a breadth of customer solutions.
  • Strong account management subject area, process, and structure.
  • Proven experience growing strategic accounts.