Customer Service Representative for Crane Telematics Systems
3 settimane fa
The Manitowoc Company is seeking a skilled Customer Service Representative to join their Product Support Team in Lainate, Milano. This role will focus on delivering exceptional customer experience and support for telematics systems on cranes.
Main Responsibilities:
- Serve as the primary point of contact for customers to fulfill requirements and contracts related to remote control systems.
- Create new client accounts on Potain Connect with subscription activation.
- Support customers with account creation, login, and usage of the tool.
- Collaborate with the Product Support Team on daily service activities, including technical customer support, service technician management, and job site support.
To be successful in this role:
- Hold a technical background in electronics or mechanics.
- Demonstrate proficiency in Microsoft Office.
- possess good English language skills (French is a plus).
- Show strong organizational skills and attention to detail.
- Demonstrate ability to work effectively in a team environment.
- Demonstrate a customer-focused mindset.
We estimate the annual salary for this position to be around $60,000 - $80,000 based on industry standards and location.
Benefits and other details can be discussed during the hiring process.
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