Customer Service Representative

2 settimane fa

Bardi, Emilia-Romagna, Italia Yokohama Tws - Emea A tempo pieno

About Yokohama TWS - Emea: We are a leading global supplier of tires and complete wheels for various industries, operating in over 50 countries with a diverse team of 6,700 employees from 40 nationalities. Our goal is to provide innovative solutions that balance value, safety, and sustainability.
**Our Vision:**
We strive to be a trusted partner for our customers, delivering exceptional service and support through every channel. Our Customer Service Specialist plays a vital role in achieving this vision by ensuring timely, accurate, and professional communication with customers.
**Job Description:**
The ideal candidate will have strong organizational skills, attention to detail, and the ability to multitask and follow through on multiple projects simultaneously. Key responsibilities include:
- Enter orders into the ERP system and track their progress
- Communicate with customers via customer web portals and resolve any issues that may arise
- Develop expertise in identifying product availability and lead times
- Maintain accurate records of orders, credits, and returns
- Participate in team calls and meetings to ensure seamless collaboration
- Other duties as assigned by management
**Requirements:**
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong analytical and technical skills, with proficiency in Microsoft Office and ERP systems
- Bachelor's degree or higher preferred
**What We Offer:**
- Competitive salary of approximately €45,000 per year
- A dynamic and supportive work environment with opportunities for growth and development
- Comprehensive benefits package including health insurance and retirement plan

This is an excellent opportunity for a motivated and organized individual to join our team and contribute to our mission of delivering exceptional customer service. If you are a detail-oriented and results-driven professional with a passion for supporting others, we encourage you to apply.

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