Digital Panels Service Representative

6 giorni fa


Bardi, Emilia-Romagna, Italia Nielsen A tempo pieno

Nielsen is committed to fostering a culture of continuous improvement, empowering our associates to take ownership of their growth and development. As a Digital Panels Support Agent, you will be an integral part of our nearly 14,000-strong community, working collaboratively to drive success.

About the Role

This is a fixed-term contract covering maternity leave. Your primary responsibilities will include:

  • Providing exceptional customer service as the first point of contact with research participants
  • Identifying process improvement opportunities and escalating any risks or concerns to the business
  • Working within international teams, requiring fluency in English and strong communication skills
  • Supporting panel management according to market and legal requirements
  • Ongoing analogue functions

We are seeking a highly skilled individual with previous experience in customer support and telephone contact. The ideal candidate will possess:

  • Fluency in English
  • Excellent verbal and written skills in a second language (Italian)
  • Interest in media, market research, and digital developments
  • A friendly, open, and strong team player mindset
  • A self-starter attitude
  • Experience working with international teams

Nielsen offers equal employment opportunities to all applicants and employees, regardless of protected characteristics under local law. Estimated salary: $60,000 - $80,000 per annum, dependent on location and qualifications.



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