Digital Panels Service Representative
6 giorni fa
Nielsen is committed to fostering a culture of continuous improvement, empowering our associates to take ownership of their growth and development. As a Digital Panels Support Agent, you will be an integral part of our nearly 14,000-strong community, working collaboratively to drive success.
About the RoleThis is a fixed-term contract covering maternity leave. Your primary responsibilities will include:
- Providing exceptional customer service as the first point of contact with research participants
- Identifying process improvement opportunities and escalating any risks or concerns to the business
- Working within international teams, requiring fluency in English and strong communication skills
- Supporting panel management according to market and legal requirements
- Ongoing analogue functions
We are seeking a highly skilled individual with previous experience in customer support and telephone contact. The ideal candidate will possess:
- Fluency in English
- Excellent verbal and written skills in a second language (Italian)
- Interest in media, market research, and digital developments
- A friendly, open, and strong team player mindset
- A self-starter attitude
- Experience working with international teams
Nielsen offers equal employment opportunities to all applicants and employees, regardless of protected characteristics under local law. Estimated salary: $60,000 - $80,000 per annum, dependent on location and qualifications.
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