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Field Service Engineer

2 mesi fa

Milano, Lombardia, Italia Applied Materials, Inc. A tempo pieno
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Applied Materials, Inc. in Agrate Brianza, Italy. As a Field Service Engineer, you will be responsible for ensuring the optimal performance of our equipment and providing exceptional customer support.

Key Responsibilities:
  • Manage equipment performance and supply spare parts as needed.
  • Implement and guarantee all levels of preventative and corrective maintenance within established timelines.
  • Support troubleshooting activities and resolve technical issues on equipment.
  • Diagnose and resolve hardware issues through understanding of software and process data.
  • Perform upgrades and retrofits on equipment.
  • Ensure that the team applies correct procedures and checklists for maintenance, both corrective and preventive.
  • Understand and implement correct work methodologies and procedures as per company and customer quality standards.
  • Anticipate and respond to equipment issues and escalations in a timely manner.
  • Collaborate and communicate with company stakeholders.
  • Participate in internal and customer meetings.
  • Assist management in operation of site service business.
  • Assist Applied Materials field management in establishing and achieving objectives for assigned account.
  • Keep field management informed on customer perception of system performance.
  • Take initiative to avoid and resolve customer problems.
  • May occasionally initiate projects to drive down costs or increase uptime.
  • May work in shifts depending on assignment.
  • Travel flexibility is required.
Requirements:
  • Technical Diploma or University Degree.
  • Minimum 2-4 years of experience in a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment.
  • Fluency in English.
About Us:

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations Make Possible a Better Future.