Reception Manager Position

7 giorni fa


Milano, Lombardia, Italia Adecco Italia A tempo pieno
Reception Manager Job Description

Adecco Consultant Tourism & Events Milano is seeking a skilled Reception Manager to join their team at an iconic restaurant in Portanuova. As a key member of the front-of-house team, you will be responsible for ensuring exceptional guest satisfaction from arrival to departure.

Key Responsibilities:
  • Manage reservations and optimize table turnover to maximize guest satisfaction and restaurant efficiency.
  • Lead and train the reception team to deliver outstanding service, promoting a positive and welcoming atmosphere.
  • Maintain excellent phone etiquette and communication with guests, handling feedback and resolving issues with professionalism.
  • Ensure smooth front-of-house operations, collaborating with the team to achieve seamless service.
Requirements:
  • Previous experience in a similar or relevant role, with a proven track record of delivering exceptional customer service.
  • Friendly and professional approach, with excellent communication and interpersonal skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Fluent in Italian and English (mandatory), with additional languages a plus.
Benefits:
  • Competitive salary packages and comprehensive training opportunities.
  • Tips and weekly complimentary drinks and free meals while on duty.
  • Career development and the opportunity to work in any of the restaurant's locations around Europe.

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