On Site Customer Support Manager

3 settimane fa

Montà, Italia Ge Aviation A tempo pieno
Job Description Summary

As an On Site Customer Support Manager, you will be part of the Military Product Management & Customer Support Organization, deployed in Kuwait for a minimum of 3 years. Your primary responsibility will be to manage and oversee the maintenance activities performed by the Avio Aero deployed team at the Main Operating Base (MOB). You will act as a representative of Avio Aero and liaise with the Customer for any service issues.

Key Responsibilities
  • Manage the on-site team at all levels, focusing on its growth and development.
  • Oversee and manage the maintenance activities performed by the Avio Aero on-site team.
  • Ensure compliance with relevant airworthiness regulation specifications (Technical Airworthiness Authority).
  • Supervise and ensure EHS compliance of the Kuwait propulsion facility and raise any maintenance requirements.
  • Manage all required documentation related to the deployment of the team.
  • Support and integrate the Engine Field Service activities as necessary.
Requirements
  • Bachelor's degree in Aerospace / Mechanical Engineering or a high school diploma with previous solid experience in maintenance activities on aircraft propulsion systems.
  • Good knowledge of military propulsion systems, aerospace service, and Customer operational needs.
  • Capable of Technical Reporting.
  • Good knowledge of Health and Safety regulations and working around aircraft.
  • Good knowledge of contract commitments and implications on KPI's.
  • Basic knowledge of availability service and balance with inventory and cost.
  • Excellent communication and persuasion skills at all levels.
  • Strong ability to influence others and lead small teams.
  • Good knowledge of airworthiness / flight safety regulations and compliance.
  • Basic understanding of Fleet Management, modelling, forecasting, and reporting.
  • Excellent problem-solving skills.
  • Fluent written and spoken Italian and English.
  • Work Visa, in accordance with local regulation, is required.
  • Eligible for NATO Security Clearance.
What We Offer

At Avio Aero, we understand the importance of Total Rewards. As a new joiner, we are pleased to offer the following welcome benefit plan:

  • Performance-related bonuses and local bonus scheme.
  • Flexible benefits platform.
  • GE share plan.
  • Life and injury insurance.
  • Private medical cover.
  • Employee assistant program.
  • Employee special awards (service and recognition).
  • Local special agreements and discounts.
  • English and languages training for you and one member of your family.
  • Technical, Leadership, and development trainings.
Inclusion & Diversity

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintaining an inclusive and diverse environment. Every employment decision is taken regardless of national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.

We are not all the same. Just be Yourself @AvioAero

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