Customer Support Specialist

2 settimane fa


Catania, Sicilia, Italia Kla-Belgium A tempo pieno
Job Title: Customer Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.

We are seeking a highly skilled Customer Support Engineer to join our team in Catania, Italy.

Key Responsibilities:
  • Provide exceptional customer service and support to our customers with current and future installed tools at customer sites.
  • Collaborate with customers to minimize downtime and ensure operational quality of system equipment.
  • Work closely with Installation Engineers to resolve problems and provide assistance as needed.
  • Be the face of our company, ensuring customer satisfaction and maintaining the operational quality of system equipment.
Requirements:
  • Certified engineer or degree from advanced technical school or ~3 years industry working experience.
  • Technical military occupational specialties and training may be considered.
  • Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems to address on-site customer problems.
  • Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
  • Outstanding interpersonal communication, analytical, and problem-solving skills.
  • Proven track record of engaging empathetically with customers, ensuring a positive experience.
  • Driven to be hands-on and passionate about learning new things.
  • Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
  • Fluent in English and Italian is a must.
  • Full driver's license.
What We Offer:
  • Dynamic opportunity and growth potential in the Semiconductor Industry.
  • A competitive, family-friendly total rewards package.
  • Variable compensation components, e.g., participation in company stock purchase plan.
  • Company car or car allowance.
  • Award-winning training.

Please click the "Apply" button to submit your CV.



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