Lavori attuali relativi a Manager of Customer Relations - Bolzano, Trentino-Alto Adige - alpitronic
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Store Manager
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Manager of Customer Relations
2 mesi fa
YOUR RESPONSIBILITIES
- Spearhead the formation of a dedicated team focused on enhancing customer experience.
- Collaborate with diverse departments and clientele to establish effective processes, communication channels, and routines.
- Serve as the primary contact for escalations from both internal teams and key clients.
- Guide escalations towards customer satisfaction while leveraging insights for ongoing enhancement.
- Accountable for reporting on the performance of the service team and overall customer experience to both internal stakeholders and key clients.
- Develop and implement necessary processes and mechanisms to monitor and analyze the quality of our products/services and customer perceptions.
- Propel essential initiatives, projects, and activities forward.
YOUR QUALIFICATIONS & SKILLS
- Significant experience in a process-oriented environment focused on continuous improvement.
- Proven success in engaging with customers and aligning various internal stakeholders.
- Prior experience in leadership and team development.
- Exceptional communication, conflict resolution, and facilitation skills.
- Strong analytical abilities, structured work approach, and a customer-first mindset.
- Excellent prioritization and organizational skills, with the ability to manage multiple projects simultaneously.
- Proficiency in English; knowledge of Italian and German is advantageous.
OUR COMMITMENT
- A forward-thinking work environment within a vibrant, dynamic team.
- Engaging projects in the innovative sector of e-mobility.
- Opportunities for career advancement within a growing organization.
- A broad spectrum of training and development opportunities.
- An appealing bonus structure and performance-based compensation.
- Additional benefits provided by the company.
WHY alpitronic
Together with our clients, we are leading the world towards sustainable mobility – technologically at the highest level, we captivate with the most innovative and reliable solutions. Rooted in our values, we are market and innovation leaders, setting future standards in charging infrastructure.
WHAT MAKES WORKING WITH US UNIQUE
If you are motivated to take initiative with significant responsibility and enjoy seeing the direct impact of your work, we welcome you. We are a rapidly growing company offering our top teams a diverse and challenging range of tasks within a culture that values appreciation. Your contributions are recognized, impactful, and highly valued. We look forward to welcoming you to our team.
