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Front Office Manager

2 mesi fa

Portofino, Liguria, Italia Belmond A tempo pieno
Front Office Manager

Belmond is seeking a seasoned Front Office Manager to lead our guest-focused Front Office team. As a key member of our hotel's management team, you will be responsible for ensuring seamless guest experiences and delivering exceptional service standards.

Key Responsibilities:
  • Manage the efficient operation of the Front Office Department, ensuring that service standards and excellence are consistently delivered.
  • Lead a team of front office staff, providing guidance, training, and supervision to ensure they meet their roles and responsibilities.
  • Implement and maintain Leading Quality Assurance Standards, ensuring that our guests receive the highest standard of service.
  • Coordinate with other departments to ensure seamless guest experiences, including rooming, special requests, and resolving guest issues.
  • Monitor and analyze front office performance, identifying areas for improvement and implementing strategies to enhance guest satisfaction and revenue growth.
Requirements:
  • At least 5 years of previous professional experience in a similar role, preferably at an international level.
  • Fluent in English and Italian, with a third language required.
  • Knowledge of Hotel Management software and Microsoft Office package.
What We Offer:
  • A permanent contract with a competitive salary and benefits package.
  • A comprehensive training program to support your professional growth and development.
  • A dynamic and supportive work environment, with opportunities to work with a global team.