Head of Operations

4 settimane fa

Colognola ai Colli, Veneto, Italia VELUX Group A tempo pieno

Your Challenges

At VELUX Group, we are seeking a highly skilled and experienced professional to lead our Operations team in Italy. As the Head of Operations, you will be responsible for driving operational excellence across the organization, ensuring the delivery of exceptional service to our customers, and managing the strategic development of our Customer Interaction Centre and After Sales Service.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and service delivery.
  • Lead and manage a team of department heads to ensure efficient operations and high-performance teams.
  • Monitor and secure key performance indicators (KPIs) for the departments.
  • Estimate and manage budgets for the operations team.
  • Optimize processes using best practices and drive customer-centricity.
  • Develop annual plans and goal-oriented reporting for the entire area of Operations.
  • Stay updated on market trends to adjust service offerings accordingly.

Your Qualifications

We are looking for a candidate with:

  • Proven experience in leading highly skilled teams and developing team members.
  • Strong business acumen and commercial understanding.
  • Excellent communication and interpersonal skills.
  • International project experience and a global mindset.
  • Experience with change management and process management.
  • Knowledge of standard IT solutions (ERP, CRM, analytic tools).

Your Opportunities

This is a fantastic opportunity to join a dynamic and passionate team at VELUX Group. We offer a collaborative and informal work environment, strong feedback culture, social events, and respect for each other as team players and individuals. We are a strong value-based company where commitment, thoroughness, and mutual respect are among the core values. We will provide you with the opportunities, inspiration, and state-of-the-art tools to create a brighter, common future.

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