Head of Operations Manager
1 mese fa
Your Challenges
At VELUX Group, we are seeking a highly skilled and experienced professional to lead our Operations team in Italy. As the Head of Operations, you will be responsible for managing and developing our Customer Interaction Centre and After Sales Service, ensuring exceptional service delivery to our customers while driving operational excellence across the organization.
Your Responsibilities
- Develop and implement strategies to optimize customer service, operations support, and after-sales service, aligning with regional guidelines and market needs.
- Lead department heads to ensure efficient operations and high-performance teams, promoting a culture of excellence and customer-centricity.
- Monitor and secure key performance indicators (KPIs) for the departments, driving continuous improvement and process optimization.
- Budget estimation and follow-up, ensuring effective resource allocation and financial management.
- Stay updated on market trends to adjust service offerings and ensure competitiveness.
- Expand professional networks and contribute to international projects within the VELUX Group.
Your Qualifications
We are looking for a candidate with:
- Proven experience in leading highly skilled teams, with a strong track record of delegation, development, and trust-building.
- Excellent empathy and integrity, combined with a deep business understanding.
- A strong drive and ability to cope with pressure and push-back from stakeholders.
- Experience within operations support, customer support, and after-sales service.
- Proven experience in coaching and training others, with a focus on developing team members' skills and competencies.
- Experience in change management and process management, with a focus on driving continuous improvement.
- Experience with standard IT solutions, including ERP, CRM, and analytic tools.
- A genuine commercial understanding and excellent communication skills.
- International project experience and a global mindset is preferred.
Your Opportunities
This is a fantastic opportunity for a highly motivated and focused professional to join a dynamic and passionate team at VELUX Group. Our teams are characterized by an informal tone, strong feedback culture, social events, and respect for each other as team players and individuals. We offer a strong value-based company culture, where commitment, thoroughness, and mutual respect are core values, and teamwork and professionalism are essential to our way of working.
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