Cloud Operations Specialist

3 settimane fa

Milano, Lombardia, Italia SAS A tempo pieno

About the Role

SAS is a leader in analytics, inspiring customers worldwide to transform data into intelligence and answers.

As a Cloud Technical Lead for SAS's Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments.

You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world-class SAS service.

Key Responsibilities:

  • Provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects.
  • Ensure that all current and future technical project requirements have a clearly defined scope and can be progressed by the responsible service team without issue.
  • Enhance operational requirements to improve system stability, monitoring awareness, and decrease operational burden to ensure a positive customer experience.
  • Facilitate actions as a SAS Administrator as required for tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost.
  • Ensure SAS Cloud standards and best practices are adhered to and validated.
  • Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas.
  • Deliver excellent customer service using a customer-first and continuous improvement mindset.
  • Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
  • Create and maintain service documentation, including runbooks, knowledge base articles, and wiki content.
  • Configure, manage, monitor, and debug mid-tier software.
  • Manage, monitor, and maintain container-based applications deployed in cloud container services.
  • Develop tools and software to manage SAS and third-party software.
  • Diagnose, document, report, and resolve system problems.
  • Work directly with external customers and interface with other support teams and vendors.

Requirements

  • 5+ years of technical experience, including 2+ years of experience in SAS Administration or support, 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise-class software and/or hardware, and 2+ years of experience with UNIX or Linux supporting enterprise-class applications.
  • Fluency in Italian and English.
  • Experience with cloud-based platforms like Microsoft Azure, AWS, GCP, or OpenShift.
  • Experience with containers, container-based applications, and/or container orchestration tools.
  • Experience with Python, Ansible, or Kubernetes.
  • Scripting experience (bash, PowerShell, etc.).
  • Installing and using SAS software and solutions.
  • Programming in SAS.
  • Deploying and managing JavaEE web applications.
  • Java or web development experience.
  • Ability to travel occasionally within the region.

Diversity and Inclusion

SAS is committed to diversity and inclusion, and we believe our people make the difference. We welcome candidates from diverse backgrounds and encourage them to apply.

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