Global Salesforce Solution Design Specialist
3 settimane fa
Global Salesforce Solution Design Specialist
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care.
As a Global Salesforce Solution Design Specialist, you will be part of a long-term Digital Transformation project that aims at reviewing business processes and renewing front-office applications at a global level.
Key Responsibilities
- Engage with local and global internal customers to understand needs and translate them into business requirements
- Identify efficient solutions and define functional design to address new needs or gaps versus the in-place implementation
- Deal with system-integrators to challenge solutions and validate design
- Deal with the internal development factory to ensure high quality delivery
- Lead project execution, including performing gap analysis, prioritization, scheduling, testing coordination
- Networking with business units and IT to integrate or ensure synergy with other software applications
- Support users by troubleshooting applications, by training users, or by delivering innovation
Required Skills and Experience
- 3-5 years of experience in the delivery of complex IT projects, focusing on the analysis, functional design and testing of Salesforce solutions
- Experience with the Sales and Service Cloud modules (Salesforce admin)
- Fluent English is required
- Project management skills: ability to prioritize, meet deadlines and concentrate on detailed information in a fast-paced demanding work environment with limited supervision
- Availability to 30% travel worldwide is required
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