Guest Relation Specialist

2 giorni fa


Roma, Lazio, Italia Anantara A tempo pieno

Job Title: Guest Relation Suite-Specialist

Job Summary:

The Guest Relation Specialist is a dedicated professional responsible for ensuring a seamless and personalized experience for guests staying in our Anantara suites. This role requires a high level of discretion, good manners, and attention to detail to project a positive image of the Anantara brand.

Key Responsibilities:

  • Ensure all suites and guest areas are properly cleaned and maintained at all times, adhering to hotel standards.
  • Communicate guest requests, preferences, and information to relevant departments in a timely manner.
  • Be knowledgeable about hotel features and surroundings.
  • Provide friendly and educated assistance to guests.
  • Anticipate and meet guest needs, demonstrating exceptional attention to detail.
  • Build rapport with guests to facilitate recognition and obtain specific needs, likes, and dislikes.
  • Ensure adherence to Anantara brand standards, etiquette, and procedures.
  • Create "wow moments" throughout the guest's stay.
  • Report for duty punctually, wearing the proper uniform and name tag.
  • Maintain a high level of personal appearance and self-hygiene.
  • Ensure a thorough shift handover and maintain open communication with team members.
  • Liaise with Housekeeping and Front of House teams.
  • Set up suites according to guest history, requests, and specific amenities.
  • Be flexible with working shifts assigned by the Head of Department.
  • Assist the Butler team with luggage and shoe treatments.

Requirements:

  • High school diploma or equivalent.
  • Italian proficiency and English B2-level or above.
  • Previous hotel work experience or similar.
  • Knowledge of service skills.
  • Fine eye for detail.
  • Ability to work under pressure and follow directions.

Additional Information:

Anantara offers a positive and vibrant team environment, with benefits including Ticket Restaurant, discounts on accommodation, and career progression opportunities.


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