High-Tech Support Specialist

1 settimana fa


Milano, Lombardia, Italia Aptean A tempo pieno

Overview
Aptean: Driving Business Transformation
We are transforming the way global businesses operate with our ERP solutions. Our targeted approach brings together cutting-edge technology and drives results. With a diverse team of 3500 employees, 60 products, and a global client base, we offer unparalleled opportunities for growth.

About the Role
This is an exciting opportunity to join our fast-paced IT department as a High-Tech Support Specialist. As a key member of our team, you will play a crucial role in maintaining technical solutions for hardware upgrades, software inventory, remote imaging, and more. Your problem-solving skills, attention to detail, and ability to work independently will be essential in this position.

Your Responsibilities
- Maintain accurate records of technical solutions and document changes
- Identify, research, and resolve software and hardware problems in a timely manner
- Build and maintain relationships with customers and third-party vendors to ensure excellent service delivery
- Ensure adherence to IT policies, processes, and service level agreements
- Collaborate with the team to integrate acquisitions into the Aptean IT environment on time and to quality expectations
- Share knowledge and best practices with the team to drive improvement

About You
- Excellent communication and interpersonal skills
- Proficiency in Windows 10 desktop support, installation, and troubleshooting
- Printer installation and support
- Microsoft Office/Office 365 installation and support
- Strong understanding of TCP/IP Networking
- Ability to work effectively in a dynamic team environment

Estimated Salary: $65,000 - $85,000 per year
Aptean offers a competitive salary range based on experience and qualifications. We believe in recognizing and rewarding our team members for their hard work and dedication.

About Aptean
At Aptean, we value diversity, inclusion, and employee empowerment. Our global team is passionate about delivering exceptional results and driving business transformation. If you share our values and are eager to learn and grow, we invite you to join our team.



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