E-commerce Product Strategist

2 settimane fa


Roma, Lazio, Italia Bulgari A tempo pieno

Position

Objective:

Within the Global Omnichannel division, we are seeking a seasoned E-commerce Product Owner. The chosen candidate will develop the E-Commerce product strategy and roadmap, aligning with our digital commerce goals focused on revenue enhancement, elevating the Digital Customer Experience, and maximizing customer lifetime value.

Job Responsibilities

Key Duties:

Introduce new features and enhance existing functionalities related to purchasing, services, delivery, and post-purchase experiences by examining consumer behaviors, checkout processes, and post-purchase satisfaction metrics; Collaborate consistently with business stakeholders to define and align on the digital product vision and strategic direction; Recognize business challenges, assess consumer behaviors, checkout processes, and satisfaction metrics to implement new features and refine existing ones primarily concerning: purchases & payments, online services, online orders, checkout, delivery, and post-purchase; Formulate the product strategy and roadmap while managing the product backlog prioritization to maximize product value; Effectively communicate product vision, roadmap, and priorities, along with KPIs, benefits, and outcomes to a diverse audience including internal and external stakeholders as well as technical teams; Collaborate closely with cross-functional and cross-market teams, as well as other agile teams, including development and design, to deliver exceptional experiences; Stay informed about industry trends, particularly in the luxury sector. Cultivate a deep understanding of evolving client behaviors and how they redefine luxury service, proactively suggesting enhancements; Employ Agile-Lean methodologies, developing products incrementally by incorporating feedback throughout the build and release processes while continuously refining practices; Tailor product features to local market specifics, oversee prioritization, rollout, and reporting, and engage with local market teams globally.

Additional Candidate Information

Experience in Product Management and Technical product development, preferably in Agile settings Strong knowledge and experience with Agile-Lean principles and practices Modern leadership and management skills Global perspective with an understanding of local nuances and Omnichannel characteristics Comprehensive knowledge of the E-commerce landscape; experience in retail and omnichannel environments is advantageous Proficiency in English and Italian Excellent communication skills across both technical and non-technical stakeholders Analytical mindset with a background in data-driven decision-making Ability to collaborate with teams at all organizational levels and manage conflicting stakeholder needs Proactive in offering innovative ideas and solutions

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