Customer Operations Specialist
4 settimane fa
Job Summary
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. This position reports to the EL Customer Operations Manager.
Key Responsibilities
The Customer Operation Post Sales Specialist is the first point of contact for ELSB/ELSP customers and business partners of the Electrification in Italy for Post Sales Request. Reporting to the Post Sales Team Leader and using your customer service skills and knowledge, you will aid the Customer Operation team by reacting to customer inquiries. The work model for the role is: #LI-Hybrid.
Main Accountabilities
Delivering effective solutions to customers with return/administrative queries by coordinating with internal resources to resolve the issue. Monitoring the status of the request. Ensuring that inquiries are resolved and providing assistance in any necessary escalation. Supporting the customer and acting with integrity during the post sales activities. Ensuring a positive customer experience by giving them regular updates and clarification, managing a correct flow with internal stakeholders. Observing the overall process and trends across inquiries and identifying improvement areas. Supporting Sales, Credit and other internal stakeholders in resolving open billing disputes to ensure the payment of invoices by customers.
Requirements
Ability to demonstrate your experience to take ownership of customer issues. You are qualified in using SAP, Sales Force, and Excel. You are passionate about an agile and proactive approach with strong written and spoken communication skills. You are at ease communicating in Italian and English.
What's in it for you?
Benefit from an open and solution-oriented work culture. Play a part in anticipating, sensing and responding to technology trends. Enjoy a supportive and solution-driven team environment.
About us
Electrification provides leading electrical distribution and management technologies, solutions, and services to electrify the world in a safe, smart, and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions, and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency, and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
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