Product Quality Assurance Expert

1 giorno fa


Milano, Lombardia, Italia Trip A tempo pieno
About the Role

We are seeking an experienced Product Quality Assurance Expert to join our global reassurance team in Milan, Italy. As a key member of our team, you will be responsible for evaluating the product user experience of Trip.com in the EMEA markets, identifying gaps between our platform and competitors, and collaborating cross-functionally to address user pain points.

Key Responsibilities
  • Evaluate product user experience metrics and provide valuable local insights to HQ teams
  • Conduct regular product user experience testing, competitor analysis, and local user research to identify product quality defects and gaps compared to competitors
  • Collaborate with other teams to address user pain points and improve overall product quality
  • Analyse product user experience metrics and user behaviour data using data analysis skills
Requirements
  • Bachelor's degree in Data Analysis, UX Research, or related field
  • At least 3 years of experience in user experience/product or user operations/data analysis/Product manager/PMO or related fields in the internet industry
  • Excellent analytical skills with strong understanding of data, preferable with knowledge of SQL and BigQuery
  • Knowledge of design thinking and user experience is highly preferred
What We Offer
  • Competitive salary: €60,000 - €80,000 per year, depending on experience
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment
  • Flexible work arrangements


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