Customer Service Specialist

1 mese fa


Bologna, Emilia-Romagna, Italia The Sherwin-Williams Company A tempo pieno
Job Title: Customer Service Specialist

Based at our Production site in Pianoro, Bologna, you will provide customer service support and technical guidance to internal and external customers for the International Market.

Key Responsibilities:
  • Receive and process customer orders via various channels, ensuring timely entry into the ERP system.
  • Resolve customer inquiries and complaints in a professional and efficient manner.
  • Collaborate with the team to ensure seamless order management and customer satisfaction.
  • Assist in reviewing and coordinating customer service activities, including shipping, inventory levels, and sales activities.
  • Identify and escalate customer issues to management in a timely fashion.
  • Develop and review correspondence and documentation related to customer interactions.
Requirements:
  • At least 2 years of progressive B2B customer service experience.
  • Order management experience.
  • Excellent communication skills.
  • Proficiency in AS400 and ERP systems.
  • Fluency in Italian and English.


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