Winter Sports Equipment Specialist
17 ore fa
We are seeking a highly skilled and passionate Client Experience Specialist to join our team at Rossignol Group. As a key member of our direct-to-consumer team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our products and services.
Main Responsibilities:- Be the expert advisor to our customers, helping them select the right product and answering their requests related to product matching.
- Advise clients on technical questions before, during, and after purchase.
- Coordinate and assist with brand and product trainings for DTC and customer service teams.
- Monitor and improve final customer satisfaction across direct channels at every step of the journey.
- Support Aftersales, DTC Team, and external Customer Service agency to improve our clients' experience linked to Winter Sport Equipment.
- Previous experience in a similar role.
- Technical knowledge and passion in winter sport equipment, such as skis, snowboards, bindings, and sport apparel.
- Knowledge of ERP systems (M3) and Salesforce Service Cloud.
- Knowledge of Ecom platforms and checkout external solutions (SFCC, EShopWorld).
- Fluent in English, Italian, and knowledge of French or German preferred.
- Client-centric mindset with a passion for sport.
- Fast learner, ability to multitask.
- Able to work both independently and within the team, in collaboration with various departments in the company.
At Rossignol Group, we are committed to providing a positive and inclusive work environment that fosters career growth and development. We value cultural diversity, gender equality, and support the employment of disabled workers within our company. Join us and be part of a responsible company committed to sustainability.
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